The Now Platform
ServiceNow Customer Service Management
Managing a number of customer service requests from multiple disparate engagement channels is challenging. Inefficient management of such requests can result in increased operational costs, and more importantly, reduced customer satisfaction levels. ServiceNow Customer Service Management (CSM) refines the way you deliver your customer service solutions. It extends the capabilities of the conventional customer services and allows you to be pro-active in your end-to-end customer service approach, thus making the customer service a team sport.
Why Aspire for ServiceNow CSM?
Aspire’s ServiceNow CSM experts will assist you in resolving complex customer issues quickly, enhancing your customer engagement level through automated bots, and in predicting customer trends to deliver pro-active service.
We have proven expertise in the following ServiceNow CSM applications:
Field Service Management
Manage specific location-centric tasks based on technician availability, skills and inventory
Case and Major Issue Management
Identify, provide information, and resolve customer issues affecting multiple customers
Give multiple contact option to customers by integration across web, e-mail, chat and social media
Leverage Machine Learning to smartly categorize and assign issues to enhance agent productivity