Aspire Systems, an Oracle Platinum Partner provides Oracle ERP Cloud Support services to its clients in a very cost-effective manner. This works as an alternative solution of hiring and investing on a team of consultants which maximizes ROI at reduced costs.
Aspire has Oracle ERP Cloud Certified Consultants that understand your business, its market position and stakeholder inputs. To scale your business to the next level, we propose a scalable, future-ready roadmap.
Our flexible onsite, offshore and Nearshore application management models have immensely benefited customers globally. We also provide customers, additional benefits of modernization, enhancements, improved user adoption and application choice.
We provide bite sized, cost-effective projects for application proof of concept (POC), , staff augmentation, roadmap planning, upgrade and migration strategy.
Our customizations are driven to resonate with your requirements by creating seamless processes and workflows making adaptability an effortless process. This ensures that your organization’s entire operational flow doesn’t need to change for a software package, but the solution shall complement and improve the efficiency of the company.
We provide superior support and annual maintenance at affordable prices. These support services combine tax updates, regulatory updates, break/fixes and general inquiry support across the entire application of the technology.
|SERVICE LIST||SERVICE CATEGORY||L1||L2||L3|
|Corrective Maintenance - including emergency repairs of critical showstopper issues||Incident and Problem Management|
|Bug fixes (including SR follow-up with Oracle)||Incident and Problem Management|
|Root Cause Analysis||Incident and Problem Management|
|Issue status updates in Ticketing System||Incident and Problem Management|
|Weekly/Monthly Status Reporting||Incident and Problem Management|
|Knowledge Management||Incident and Problem Management|
|Application monitoring (Health Check)||Preventive Maintenance|
|Proactive monitoring tools||Preventive Maintenance|
|Solutions to RCA||Preventive Maintenance|
|Periodic database administration and patching (DBA)||Preventive Maintenance|
|SOP, Adhoc training guides, Issue resolution documents||Knowledge Base|
|Minor patches not including upgrades||Regression Testing for Application Patches|
|Flash sales, pre-releases||Support for Special Retail Events|
We have a unique, win-win strategy where customers are entitled to a MILES Program. The MILES program typically contains:-
We provide L1, L2 and L3 support which is available 24X7
Continuous Improvement of efficiency, effectiveness and quality of support activities
We provide transition support as a Wave Based Approach. Before primary support is initiated, the knowledge transfer and shadow support happen parallelly for approximately 3 weeks, thus ensuring seamless support. Hence, this is a structured and proven approach with clear gating criteria ensuring transparency.
Aspire’s Wave Based Approach is value-driven and aims to go beyond traditional support by offering business outcome-based efficiencies with a significant focus on continuous improvements. We are committed to a cost reduction of 10% in 2nd year and furthermore, 5% extra in the 3rd year.
Commitment to cost reduction of 10% in 2nd year and additional 5% in the 3rd year
Reduces issues by using Business Process Automation and is covered under monthly enhancement hours
Minimizes Ad-hoc data requests
Reduces issues by analyzing and fixing root cause
Resolution of more tickets by enabling L1 helpdesk and continuously creating SOPs and system documents
With a 70+ customer spread in the Oracle practice, Aspire Systems, an Oracle Platinum Partner has certified experts to help solve your business needs.
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