Aspire Systems, an Oracle Platinum Partner provides Oracle EBS Support services to its clients in a very cost-effective manner. This works as an alternative solution of hiring and investing on a team of consultants which maximizes ROI at reduced costs.

E-Business Suite Service Offerings

Aspire has Oracle EBS ERP Certified Consultants that understand your business, its market position and stakeholder inputs. To scale your business to the next level, we propose a scalable, future-ready roadmap.

Our flexible onsite, offshore and Nearshore application management models have immensely benefited customers globally. We also provide customers, additional benefits of modernization, enhancements, improved user adoption and application choice.

Oracle EBS Consulting

We provide bite sized, cost-effective projects for application proof of concept (POC), , staff augmentation, roadmap planning, upgrade and migration strategy.

Oracle EBS Customization

Our customizations are driven to resonate with your requirements by creating seamless processes and workflows making adaptability an effortless process. This ensures that your organization’s entire operational flow doesn’t need to change for a software package, but the solution shall complement and improve the efficiency of the company.

Oracle EBS Support Services

We provide superior support and annual maintenance at affordable prices. These support services combine tax updates, regulatory updates, break/fixes and general inquiry support across the entire application of the technology.

What we Offer

SERVICE LIST	SERVICE CATEGORY	L1	L2	L3
Corrective Maintenance - including emergency repairs of critical showstopper issues	Incident and Problem Management
Bug fixes (including SR follow-up with Oracle)	Incident and Problem Management
Root Cause Analysis	Incident and Problem Management
Issue status updates in Ticketing System	Incident and Problem Management
Weekly/Monthly Status Reporting	Incident and Problem Management
Knowledge Management	Incident and Problem Management
Application monitoring (Health Check)	Preventive Maintenance
Proactive monitoring tools	Preventive Maintenance
Solutions to RCA	Preventive Maintenance
Periodic database administration and patching (DBA)	Preventive Maintenance
SOP, Adhoc training guides, Issue resolution documents	Knowledge Base
Minor patches not including upgrades	Regression Testing for Application Patches
Flash sales, pre-releases	Support for Special Retail Events

The Aspire approach

We have a unique, win-win strategy where customers are entitled to a MILES Program. The MILES program typically contains:-

Run

L1, L2 and L3 support which is available 24X7
Corrective, Emergency & Preventive Maintenance
Continuous monitoring of systems & processes

Improve

Transformational initiatives identified during operations
Continuous problem management ensuring high productivity
Automation of existing business process

Differentiate

Creation of Innovation team, idea pipeline & training sessions
Lowering operations support costs
Gap analysis with reference to ITIL/CMMI

Wave Based Approach

We provide transition support as a Wave Based Approach. Before primary support is initiated, the knowledge transfer and shadow support happen parallelly for approximately 3 weeks, thus ensuring seamless support. Hence, this is a structured and proven approach with clear gating criteria ensuring transparency.

Why Aspire

Aspire’s Wave Based Approach is value-driven and aims to go beyond traditional support by offering business outcome-based efficiencies with a significant focus on continuous improvements. We are committed to a cost reduction of 10% in 2nd year and furthermore, 5% extra in the 3rd year.

The Aspire Difference – Continuous Improvement

Commitment to cost reduction of 10% in 2nd year and additional 5% in the 3rd year

Automation

Reduces issues by using Business Process Automation and is covered under monthly enhancement hours

Reports

Minimizes Ad-hoc data requests

Fix Root Cause

Reduces issues by analyzing and fixing root cause

Shift Left

Resolution of more tickets by enabling L1 helpdesk and continuously creating SOPs and system documents

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Customer Testimonials

With a 70+ customer spread in the Oracle practice, Aspire Systems, an Oracle Platinum Partner has certified experts to help solve your business needs.