Oracle ERP Consulting
We provide bite sized, cost effective projects for application proof of concept, staff augmentation, roadmap planning and upgrade and migration strategy.
Oracle ERP Customization
Our customizations are driven to resonate with your requirements by creating seamless processes and workflows making adaptability an effortless process. This ensures that your organization’s entire operational flow doesn’t need to change for a software package but the solution shall complement and improve the efficiency of the company.
Oracle ERP Support
We provide superior support and annual maintenance at affordable prices. These support services combine tax updates, regulatory updates, break/fixes and general inquiry support across the entire application of the technology stack.
What we Offer
|L1||L2||L3||Service Category||Service List|
|Y||Y||Y||Incident and Problem Management||Corrective Maintenance - including emergency repairs of critical showstopper issues|
|X||X||Y||Bug fixes (including SR follow-up with Oracle)|
|X||Y||X||Root Cause Analysis|
|Y||Y||X||Issue status updates in Ticketing System|
|Y||X||X||Weekly/Monthly Status Reporting|
|Y||X||X||Preventive Maintenance||Application monitoring (Health Check)|
|Y||X||X||Proactive monitoring tools|
|X||X||Y||Solutions to RCA|
|X||X||Y||Periodic database administration and patching (DBA)|
|Y||Y||Y||Knowledge Base||SOP, Adhoc training guides, Issue resolution documents|
|X||X||Y||Regression Testing for Application Patches||Minor patches not including upgrades|
|Y||Y||X||Support for Special Events||Flash sales, pre-releases|