Oracle CX Portfolio

Marketing Cloud

Oracle CX Marketing Cloud ensures that marketers deliver personalized and exceptional omni channel experiences to customers. Oracle Marketing Cloud has unique features including Automation, Cross Channel Marketing, Content Marketing, Mobile Marketing Channels, Real-time Analytics and Social Marketing. Enable best in class digital marketing with Oracle Eloqua, Oracle Responsys, Oracle BlueKai, Oracle Maxymiser and Oracle Infinity. The Oracle Marketing App Cloud is the best thing since sliced bread and connects hundreds of leading apps to Oracle’s open marketing cloud platform.

Service Cloud

Oracle CX Service Cloud helps differentiate brands by developing lasting and profitable relationships by unified social, web and contact center experiences. It helps in seamless customer engagements, infusing actionable insights, solving customer problems and above all delighting them. Oracle Service Cloud has attractive features including Omni-Channel Service, Self-Service, Intelligent Knowledgebase, Smart Assistants and an effective email response management system. Empower your workforce with High-Volume Contact Center, Customer service for high-value accounts, Field Service management, B2B and B2C Commerce platform and furthermore, smart content and authoring.

Engagement/ Sales Cloud

The Oracle CX Engagement Cloud allows you to vividly engage and support high value accounts using its advanced and inventive sales and service capabilities. Oracle CX Sales Cloud offers cx solutions like Adaptive Intelligence, Sales Force Automation, Sales Planning and Performance Management, Partner Relationship Management, Sell everywhere with Commerce Anywhere, Oracle CPQ Cloud and Oracle Subscription Cloud to alleviate sales challenges. Its AI and ML driven approach makes way for interesting features like ‘Win Probability Scores’ and ‘Next Best Sales Action’ suggestions, for making informed and intuitive sales and support decisions.

Commerce Cloud

Oracle Commerce Cloud is a holistic, extensible SaaS commerce solution that supports B2C and B2B ecommerce models in a unified platform. Oracle CX Commerce Cloud offers greater agility and incremental cost savings with its extensibility and control that is required for today’s ultra-competitive digital commerce market. It has out-of-the-box connectors and integrations with other Oracle applications including Oracle Autonomous Oracle Integration Cloud (OIC), Oracle Marketing Cloud – Responsys, Oracle Loyalty Cloud, Oracle CPQ Cloud, Oracle Retail Order Management System and Oracle Content and Experience Cloud.