Insurance Customer Service Automation For Happier, More Loyal Customers

You must be well aware that in the insurance industry, providing excellent customer service is crucial for retaining customers and building a strong reputation. But it’s easier said than done when customer interaction is assessed at every step of the way. Insurance customer service automation can improve your CSAT score and customer loyalty considerably.

Business Benefits

Customer service automation by utilizing AI-powered technologies and real-time assistance can improve your customer service capabilities, reduce wait times, enable efficient onboarding, claims processing, and policy management, leading to improved customer satisfaction and retention. Here are some business benefits of intelligent automation in insurance customer service

Personalized interactions
Higher customer satisfaction
Improved customer engagement

Reduced call volume
Faster resolution of queries
Enhanced fraud detection

How We Can Help You

Customer service automation is highly case-specific, varies from business to business and runs parallel to your business goals. Find insurance customer service automation solutions specific to your needs or let our domain experts design a custom solution using our industry-leading automation solutions. Our insurance customer service automation capabilities include

24/7 chatbot & voice bot

Deploy chatbots and voice bots to handle customer queries and offer personalized recommendations. Save time and resources for special tasks.

AI-assisted seamless onboarding

Get AI-powered onboarding that streamlines the customer registration process and reduces the time and effort required.

Customized dashboard

Give customers a dashboard that gives a detailed view of customer information and preferences, policy details, allowing you to offer solutions for them.

Lightning league: Leading insurer launches products 50% faster

Case Study

We made our customer omnipresent by integrating ACIA with their portal, reducing development time by 30%, cutting product launch time by 50%, & boosting satisfaction by 60%.

Read case study here

Nail your customer service needs.

Ace Insurance Automation Solutions is a click away.

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Trusted by Today's Top Brands

Customer Testimonial

End-to-end portal development in short time

Aspire Systems has helped our team launch the redesigned Agent Portal in an astonishingly short period of time, and with continuous improvements ever since. While driving their own work, they worked collaboratively with other teams at our business to coordinate designs and dependencies, to ensure the successful launch and subsequent updates. We are now working (with Aspire Systems) to re-launch our Client Portal in the first half of this year.

Oleg Gurvits

Head of Customer Service Technology, American Equity

Customer Testimonial

Exceptional technical expertise and support

We embarked on an automation project and chose Aspire Systems as our partner, and we couldn't be happier with their technical prowess. Every technical aspect they have handled so far has been outstanding. Their expertise and proficiency in the field have impressed us greatly, giving us confidence in the success of our project. 

Guidewire on Aspire's testing services

Head of Customer Service Technology, American Equity

Customer Testimonial

Unwavering commitment to deadlines and exceptional service

Aspire Systems consistently surpasses our expectations when it comes to meeting deadlines. Their team goes above and beyond to ensure that project milestones are met on time, without compromising on quality. Their dedication and tireless efforts have played a pivotal role in our project's success. Even during the challenging times of COVID, Aspire demonstrated unwavering commitment to delivering excellent service, ensuring that our project progressed smoothly despite external hurdles.

Guidewire on Aspire's testing services

Head of Customer Service Technology, American Equity

Customer Testimonial

Team with thorough approach

I’d like to commend the Aspire Team for its excellent efforts. They were actively engaged, thorough with their tasks, and communicative throughout the preparation, release and hyper-care phase. Well done, team.

IT Director

Globally reputed insurance provider

Deliver instant customer support & build lasting impressions with customer service automation

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