You must be well aware that in the insurance industry, providing excellent customer service is crucial for retaining customers and building a strong reputation. But it’s easier said than done when customer interaction is assessed at every step of the way. Customer service automation in insurance can improve considerably your customer experience and customer satisfaction levels.
Customer service automation by utilizing AI-powered technologies and real-time assistance can improve your customer service capabilities, reduce wait times, enable efficient onboarding, claims processing, and policy management, leading to improved customer satisfaction and retention. Here are some business benefits of intelligent automation in insurance customer service:
Customer service automation is highly case-specific, varies from business to business and runs parallel to your business goals. Find insurance customer service automation solutions specific to your needs or let our domain experts design a custom solution using our industry-leading automation solutions. Our insurance customer service automation capabilities include:
24/7 chatbot & voice bot
Deploy chatbots, voice bots to handle customer queries, and offer personalized recommendations. Save time and resources for special tasks
AI-assisted seamless onboarding
Get AI-powered onboarding that streamlines the customer registration process and reduces the time and effort required
Customized dashboard
Give customers a dashboard that gives detailed view of customer information and preferences, policy details, allowing you to offer solutions for them
We made our customer omni-present. Don’t believe it? Check out how our customer had bots tend to every customer need and saw customer satisfaction increase manifold.
Solution
Benefits
Nail your customer service needs with
superior insurance automation solutions
Aspire Systems has helped our team launch the redesigned Agent Portal in an astonishingly short period of time, and with continuous improvements ever since. While driving their own work, they worked collaboratively with other teams at our business to coordinate designs and dependencies, to ensure the successful launch and subsequent updates. We are now working (with Aspire Systems) to re-launch our Client Portal in the first half of this year.
Head of Customer Service Technology, American Equity
We embarked on an automation project and chose Aspire Systems as our partner, and we couldn't be happier with their technical prowess. Every technical aspect they have handled so far has been outstanding. Their expertise and proficiency in the field have impressed us greatly, giving us confidence in the success of our project.
I’d like to commend the Aspire Team for its excellent efforts. They were actively engaged, thorough with their tasks, and communicative throughout the preparation, release and hyper-care phase. Well done, team.
Globally reputed insurance provider
Aspire Systems consistently surpasses our expectations when it comes to meeting deadlines. Their team goes above and beyond to ensure that project milestones are met on time, without compromising on quality. Their dedication and tireless efforts have played a pivotal role in our project's success. Even during the challenging times of COVID, Aspire demonstrated unwavering commitment to delivering excellent service, ensuring that our project progressed smoothly despite external hurdles.
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