Elevate Customer Experience with ACIA

Go digital in just 60 days and see your customer engagement shine!
Digital transformation has been a top preference for insurers worldwide for several years now and Aspire Systems brings yet another solution to make your insurance digital transformation smooth, with a particular focus on customer experience. ACIA stands for Aspire Connected Insurance Accelerator.

How we can help you

Apart from going digital in just 60 days, ACIA is Jutro-compatible and can help you reap other rich dividends too. ACIA can give you these edges in insurance digital transformation compared to other solutions:

Customer Onboarding in < 5 minutes
Higher Customer Retention
33% Less Operational Costs
60% Higher Productivity
Continuous Innovation

See how ACIA helped an insurer’s digital journey

Case Study

Lightning league: ACIA helped one of the leading insurers cut speed-to-market by half. With ACIA, their product launches took 2 to 3 months compared to usual 6 months

How ACIA works

Connected insurance addresses common challenges with customer experiences at various stages: Onboard --> Analyze --> Connect

ONBOARD

AI-powered: Customer onboarding that’s quick, fully automated. Swift vetting of data ensures proper checkpoints and underwriting is automated
Quick quotes: Automated approval, instant quotes generation, and faster payments – all under 5 minutes
Smart data capture: Using Deep Learning Model, the data from uploaded images are extracted & verified for better underwriting accuracy and data security

ANALYZE

Streamlined customer data: All vital customer data is consolidated for appropriate future engagement and analysis
Insights: Insights on customer usage and behavior patterns for well-rounded insurance digital experience
Loss ratio prediction: Superior analytics estimates renewal retention, probability of claims, and burning cost to reduce the company’s Combined Operating Ratio

CONNECT

24x7 Assistance: Personalized customer interactions with 24x7 Chatbot and Voice bot for onboarding, quote, policy adjustments & claims
Touchless claims: Quicker claims processing and automated follow-ups
Customer Dashboard: Personalized dashboard for easy access to policies, and claims.
Loss Minimization: Integration with telematics system sends alert messages to customers in case of accidents, calamities, for risk prevention.

Insurance CX upsides

Customer interactions have to be quick, hassle-free and enriching. Convenience and connection are crucial to make your insurance digital transformation a success. Here are ACIA’s key takeaways in that regard.

Instant online quote generation - in 1 minute
Faster onboarding – Takes under 5 minutes
Automated data capture and assisted underwriting mean they get their policy quickly
Online claims registration
Complete chatbot & voice bot assistance
Personalized offerings based on customer preference insights

Still not sure? Book a demo now!

Insurance CX