Enriched Insurance CX Solutions - ACIA | customer experience service

It’s the experience age and customers no longer want to call, check about insurance policies, get a quote, and buy a plan after days of tedious follow-ups. Digital transformation has been a top preference for insurers worldwide for several years now and Aspire brings yet another solution to make your insurance digital transformation smooth, with a particular focus on insurance customer experience. ACIA stands for Aspire Connected Insurance Accelerator.

How we can help you

ACIA (Aspire Connected Insurance Accelerator) is built on a low-code platform and helps insurers go digital in 60 days with a self-service portal for their customers. Its enhanced capabilities through 3rd party integrations benefit both insurers and the end customers without compromising on customer experience. ACIA can give you these edges in insurance digital transformation compared to other solutions:

Customer Onboarding in < 5 minutes

Higher Customer Retention

33% Less Operational Costs

60% Higher Productivity

Continuous Innovation

Case Study

Check out how we helped
a customer’s digital journey with ACIA

Lightning league: ACIA helped one of the leading insurers cut speed-to-market by half. With ACIA, their product launches took 2 to 3 months compared to the usual 6 months, all with reduced efforts and superior insurance customer experiences

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How ACIA works

ACIA addresses common challenges with customer experiences at various stages:

Onboarding & Underwriting

AI-powered: AI-powered underwriting automation and smart customer onboarding ensures swift vetting of the customer data and is quick
Quick quotes: Automated approval, instant quotes generation, and faster payments – all under 5 minutes
Smart data capture: Using deep learning model, the data from uploaded images are extracted for verification and for enhanced underwriting accuracy. It also ensures secure handling of sensitive information

Data Analytics

Streamlined customer data: All vital customer data is systematically consolidated for appropriate future engagement and analysis
Insights: Analytics tool offers insights on customer usage and behavior patterns to enable any rectifications for well-rounded insurance digital experience
Predictive Analytics: Superior data analytics can help estimate renewal retention, probability of claims, price adequacy, and burning cost which in turn helps reduce the Company’s Combined Operating Ratio

Customer Engagement

24x7 Assistance: Personalized customer interactions with 24x7 chatbot and voice bot assistance that supports onboarding, quote generation, mid-term policy adjustments, claims notification, and FAQs drastically reduces the insurer’s resources in terms of man-hours and number of customer care call
Touchless claims: Quicker claims processing and automated follow-ups
Customer Dashboard: Every customer gets a personalized dashboard for easy access to their quotes, policies, payments, and claim
Loss Minimization: Integration with Telematics system sends individual alert messages/help to the customers in case of accidents or catastrophic events, tips about driving habits, etc. to enhance customer safety and risk prevention

Your customers stand to gain too - Insurance CX upsides

Customer interactions have to be quick, hassle-free and enriching. Convenience and connection are crucial to making your insurance digital transformation successful. Here are ACIA’s key takeaways in that regard.

Instant online quote generation - in 1 minute

Automated data capture and assisted underwriting mean they get their policy quickly

Complete chatbot & voice bot assistance

Faster onboarding – Takes under 5 minutes

Online claims registration

Personalized offerings based on customer preference insights

Still not sure? Book a demo now!

Resources

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Don’t forget these 3 crucial factors during your insurance digital transformation

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CASE STUDY

Lightning league: Leading insurer launches products 50% faster with less effort using ACIA