Managing your Oracle Retail Eco-system: The Aspire Way
Start focusing on your business than how your IT systems and processes are working. We provide World-class support services focused on:
24x7 Reliable Support
Business Continuity
Timely Health Checks
Unceasing Improvement
IT Resource Outsourcing
Top US Fashion retailer partners with Aspire to Streamline Oracle Retail Operations
Case StudyThe fashion retailer was facing a slew of long-term issues which included delay in upgrades and resolution of tickets, and an increase in overall operational cost. Their system was becoming a daily liability and they were looking for a team of experts to take over and turn things around.
Aspire 24*7 Oracle Retail Managed Services Highlights
Environment Management
- Production and test environment management
- Periodic cloning of data in test
- Yearly data reconciliation
- Backup and recovery management
Incident Management
- Issue ownership - End-to-End
- Single point of accountability
- First time right
- Shift-based delivery model
Continuous Improvement
- Reduce number of tickets
- Shift Left Strategy
- Knowledge Management
- User enablement
Problem Management
- Fix root cause of the issues
- Process based problem backlog and prioritization
- Trend analysis | 80:20 rule
SLA / KPI based reporting
- Response and Resolution time SLAs
- KPIs for continuous review
- 3-Layer governance mechanism
- SLA dashboards
Proactive Monitoring
- Nightly batch monitoring
- Database & infrastructure monitoring
- Daily/weekly Health checks
- Create monitoring dashboards
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