About the Customer

Headquartered in New York, United States, our customer is among the largest global providers of insurance, annuities, and employee benefit programs, serving 90 of the largest F500 companies with presence across 60 countries.

Challenges of USA Insurance Provider Company

  • Handling high volumes of tickets
  • Increased onshore workload
  • Slower support response time


  • 80% of the customer support cases resolved at the L2 level itself due to the strong Application and functional knowledge of the team. This gives faster resolution to customer’s issues.
  • Increase of overall case resolution by 20%

Please reach out to us at [email protected] or visit our guidewire services