70% reduction in overall regression time for a leading Insurance Provider
About the Customer
Headquartered in New York, United States, our customer is among the largest global providers of insurance, annuities, and employee benefit programs, serving 90 of the largest F500 companies with presence across 60 countries.
Challenges of USA Insurance Provider Company
Handling high volumes of tickets
Increased onshore workload
Slower support response time
80% of the customer support cases resolved at the L2 level itself due to the strong Application and functional knowledge of the team. This gives faster resolution to customer’s issues.