From Reactive to Proactive: How ITSM is Transforming User Experience
Anticipating IT issues and resolving them before they even surface isn’t a futuristic fantasy anymore. It has become a reality…
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Practice/Industry: Digital IT Ops
Maximizing Uptime, Cost Efficiency, and Agility – How Managed Services Trends are Enhancing Infra Reliability
Retailers are gearing up for one of the most critical periods in their annual sales cycle: Black Friday. The surge…
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Crafting a Path to Leadership Excellence: Your 30, 60, 90-Day Plan for IT Support and Shared Services Success
In my journey through IT Support and Shared Services, and overall Service Delivery, I’ve been fortunate to learn from outstanding…
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The Double-Edged Sword: Gen AI’s Impact on IT Service Delivery
Generative AI is reshaping IT Service Delivery & operations, going beyond simple automation to generate code, streamline workflows, and provide…
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Proactive IT Infrastructure and Application Support: How Managed Services Are Changing Overall Infra Management
In an age where every second of downtime can translate into significant financial loss and reputational damage, the importance of…
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10 Challenges That Hinder Retail IT Helpdesk Support Services and Strategies for Overcoming Them
Exceptional customer service is paramount to retailers. Managed IT help desk services play a crucial role in this endeavor, as…
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Debunking the 3 Greatest Misconceptions about IT Managed Services
Many organizations hesitate to embrace IT Managed Services, due to various misconceptions. Factors that contribute to these misconceptions include false historical…
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How to improve security and compliance in retail IT environments
The retail industry is up against some tough challenges when it comes to protecting customer data and staying compliant with…
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Top 5 Cybersecurity Threats Faced by Retailers
In 2024, retailers will be more susceptible to cybersecurity threats due to the rapid digital transformation and increased integration of…
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How Managed Services Can Solve Compliance Issues for Retailers
Compliance plays a critical role in the retail sector, driven by various triggers that demand continuous vigilance and adaptation. Regulatory…
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How MSSPs Empower Retailers to Overcome Their Biggest Cybersecurity Problems
Cybersecurity is a big issue in the retail industry. Even leading retailers face mounting challenges as the industry increasingly relies…
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10 Time-Tested Ways to Get the Most Out of Your B2B Managed Service Providers
Partnering with a B2B Managed Service Provider (MSP) requires a thoughtful and strategic approach. It goes beyond merely choosing a…
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What Are the Core Components of B2B Managed Services?
B2B environments require a reliable and well-structured support system to ensure seamless operations and client satisfaction. It can be a…
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How do Managed Services for Retail Companies Work?
Retail businesses are built around customers and naturally, the former should focus more on the latter’s experience. Worldwide retail e-commerce…
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Top 5 considerations for choosing a Managed Cyber Security Services Provider (MSSP)
In 2024, the importance of an effective Managed Security Services Provider (MSSP) is more significant than ever. The popularity of…
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Optimizing IT infrastructure to Achieve Business Goals Seamlessly
Optimizing IT infrastructure isn’t merely a support system; it’s the strategic backbone of a successful business. Effectively managing hardware, software,…
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A Guideline to Transforming IT Infrastructure Management
Information Technology (IT) infrastructure management involves overseeing and controlling the hardware, software, and network systems necessary for operating and managing…
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Cybersecurity Regulations: Forewarned is forearmed
Cybercrime is the greatest threat to every company in the world -Ginni Rometty, the former Chairman, President and CEO of…
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IoT vulnerabilities: Smart devices but dumb security?
Chances are that you have been bombarded with the term “IoT (The Internet of Things)” for a numerous number of…
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It’s a cyberwar, are you protected enough?
Last month, when Australia’s largest private insurance service provider Medibank faced a cyber breach it exposed the personal and health…
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AI/ML: Smart locks of the cybersecurity vault
$3.86 million and more than six months’ worth of work – that’s the cost of a standard data breach, shows…
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Oops…. Slipped through the cloud?
Cloud – Cybercriminal’s latest turf The remote working scenario is one of the biggest contributors to the meteoric rise in…
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A ticket’s journey in AI driven Application Management and its maturity model
Empathy for a helpdesk ticket? No one knows the lifecycle of a ticket better than the helpdesk team but in…
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5 benefits of having an AI driven AMS within your enterprise
We all love ROIs. Human minds are driven by ROIs, be it getting the cheapest deal for your favorite mobile…
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AI and AMS: Rick and Morty of managed services
What Artificial Intelligence does to Application Management Services (AMS) is what Grandpa Rick does to his grandson Morty in the…
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Digital Strategy and Tactics for Managing Brand Reputation
The digital world has experienced a series of revolutionary changes over the last twenty years, thanks to the internet inception….
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End-User Support Automation – How to effectively manage CAPEX and reduce OPEX? – Part 1
Today, Enterprise CIOs are influenced by trends like BYOD (Bring Your Own Device), Mobile Device Management, SMAC, Network as a…
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Creating a BYOD policy : 9 best practices to follow
Gartner predicts by 2017, half of employers will require employees to supply their own device for work. Walk into…
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Application Transactions Monitoring – Why Nagios is a good competitor?
“IT organizations must understand the risks associated with their mission critical applications, from knowing the systems that production applications depend…
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IT Service Desk Consolidation – Not an option anymore
“Yankee Group has found that majority of IT problems are caused by human error. As a consequence, Gartner estimates that…
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Service oriented “IT Help Desk 1.0” – Put the legacy behind you
Innovations in process and technology enable organization to understand the importance of help desk operations and take it to the…
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