Elevate Customer Experience with ACIA
Go digital in just 60 days and see your customer engagement shine!
Digital transformation has been a top preference for insurers worldwide for several years now and Aspire Systems brings yet another solution to make your insurance digital transformation smooth, with a particular focus on customer experience. ACIA stands for Aspire Connected Insurance Accelerator.
How we can help you
Apart from going digital in just 60 days, ACIA is Jutro-compatible and can help you reap other rich dividends too. ACIA can give you these edges in insurance digital transformation compared to other solutions:
- Customer Onboarding in < 5 minutes
- Higher Customer Retention
- 33% Less Operational Costs
- 60% Higher Productivity
- Continuous Innovation
See how ACIA helped an insurer’s digital journey
Case StudyLightning league: ACIA helped one of the leading insurers cut speed-to-market by half. With ACIA, their product launches took 2 to 3 months compared to usual 6 months
How ACIA works
Connected insurance addresses common challenges with customer experiences at various stages: Onboard --> Analyze --> Connect
ONBOARD
- AI-powered: Customer onboarding that’s quick, fully automated. Swift vetting of data ensures proper checkpoints and underwriting is automated
- Quick quotes: Automated approval, instant quotes generation, and faster payments – all under 5 minutes
- Smart data capture: Using Deep Learning Model, the data from uploaded images are extracted & verified for better underwriting accuracy and data security
ANALYZE
- Streamlined customer data: All vital customer data is consolidated for appropriate future engagement and analysis
- Insights: Insights on customer usage and behavior patterns for well-rounded insurance digital experience
- Loss ratio prediction: Superior analytics estimates renewal retention, probability of claims, and burning cost to reduce the company’s Combined Operating Ratio
CONNECT
- 24x7 Assistance: Personalized customer interactions with 24x7 Chatbot and Voice bot for onboarding, quote, policy adjustments & claims
- Touchless claims: Quicker claims processing and automated follow-ups
- Customer Dashboard: Personalized dashboard for easy access to policies, and claims.
- Loss Minimization: Integration with telematics system sends alert messages to customers in case of accidents, calamities, for risk prevention.
Insurance CX upsides
Customer interactions have to be quick, hassle-free and enriching. Convenience and connection are crucial to make your insurance digital transformation a success. Here are ACIA’s key takeaways in that regard.
- Instant online quote generation - in 1 minute
- Faster onboarding – Takes under 5 minutes
- Automated data capture and assisted underwriting mean they get their policy quickly
- Online claims registration
- Complete chatbot & voice bot assistance
- Personalized offerings based on customer preference insights
Insurers We have Served
Trusted by Today's Top Brands
Customer Testimonial
End-to-end portal development in short time
Aspire Systems has helped our team launch the redesigned Agent Portal in an astonishingly short period of time, and with continuous improvements ever since. While driving their own work, they worked collaboratively with other teams at our business to coordinate designs and dependencies, to ensure the successful launch and subsequent updates. We are now working (with Aspire Systems) to re-launch our Client Portal in the first half of this year.
Oleg Gurvits
Customer Testimonial
Guidewire on Aspire's testing services
Customer Testimonial
IT Director
Customer Testimonial
Guidewire on Aspire's testing services
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