Empower clients, agents, and administrators with ServiceNow’s AI/ML-backed insurance solutions
Build an insurance firm of the future with the simple and efficient Now Platform. Transform customer experience with ServiceNow’s virtual agents. Optimize claims management with automated workflows.
Obstacles Facing the Insurance Industry
Complicated regulations
Changing customer demands
Unstructured data in legacy IT infrastructure
Multiple out-of-sync platforms closed off to integration
Simplify first notice of loss reporting by offering the option to clients through web, mobile and chat. Clients can reach agents on the channel they prefer while ServiceNow does the job of maintaining a single easy-to-access record.
Virtual agents
Free up your agents to concentrate on complex tasks while chatbots take over straightforward customer queries, directing them to the right person or knowledge article. Tune chatbots to speak your company’s language to make things easier for clients.
Automated workflows
Automation can reduce 30% of costs in the claim journey. Orchestrate complex claims processes to reduce risk and deliver consistent and quality service.
Compliance made easy
ServiceNow does all the grunt work when it comes to regulatory and compliance requirements, flagging any issues and sending timely reminders thereby eliminating any and all risk.
License optimization
Merely investing in IT doesn’t work, it’s about intelligent investment. ServiceNow tracks software usage across the company and dishes out reports on what you need and what you don’t, helping you save costs and invest in other areas of the company.
Integration
ServiceNow plays nice with other platforms. Integrating numerous platforms and both legacy and modern systems to your ServiceNow instance is a breeze with its low-code/no-code options.
Knowledge management
Due to unstructured data and systems, insurance companies usually browse just 0.5% of their total data to extract information. With ServiceNow, access data from anywhere and any system using a simple search bar.
Data security
Guard yourself against hackers and eliminate risks before they turn into problems. ServiceNow’s continuous monitoring of all activities and immediately flags any anomaly. ServiceNow also uses this data to provide detailed impact analysis and suggest improvements to service delivery.
Omni-channel support
Simplify first notice of loss reporting by offering the option to clients through web, mobile and chat. Clients can reach agents on the channel they prefer while ServiceNow does the job of maintaining a single easy-to-access record.
Virtual agents
Free up your agents to concentrate on complex tasks while chatbots take over straightforward customer queries, directing them to the right person or knowledge article. Tune chatbots to speak your company’s language to make things easier for clients.
Automated workflows
Automation can reduce 30% of costs in the claim journey. Orchestrate complex claims processes to reduce risk and deliver consistent and quality service.
Compliance made easy
ServiceNow does all the grunt work when it comes to regulatory and compliance requirements, flagging any issues and sending timely reminders thereby eliminating any and all risk.
License optimization
Merely investing in IT doesn’t work, it’s about intelligent investment. ServiceNow tracks software usage across the company and dishes out reports on what you need and what you don’t, helping you save costs and invest in other areas of the company.
Integration
ServiceNow plays nice with other platforms. Integrating numerous platforms and both legacy and modern systems to your ServiceNow instance is a breeze with its low-code/no-code options.
Knowledge management
Due to unstructured data and systems, insurance companies usually browse just 0.5% of their total data to extract information. With ServiceNow, access data from anywhere and any system using a simple search bar.
Data security
Guard yourself against hackers and eliminate risks before they turn into problems. ServiceNow’s continuous monitoring of all activities and immediately flags any anomaly. ServiceNow also uses this data to provide detailed impact analysis and suggest improvements to service delivery.
Insurer gets the most out of ServiceNow Performance Analytics
One of the biggest insurance companies in the US battled delivery delays due to IT bottlenecks and had trouble managing and sorting their immense data. Aspire Systems set up a centralized system where stakeholders can view the status of all modules on a single page. Experts optimized their Now platform so the insurer could gain insights into performance and keep track of compliance requirements. With Aspire’s help, the insurer saw
