Break free from the shackles of legacy customer service tools and embrace the future with ServiceNow Customer Service Management (CSM) solutions. ServiceNow CSM implementation lets you seamlessly connect customers with the right teams, automate common requests and deploy powerful chatbots, freeing agents to concentrate on crucial tasks.
90% of customers demand instant assistance, a survey found. So speed and quality support are of the essence
Departments working in isolation is never a good sign and for the customer that means explaining the same problem multiple times.
69% of consumers first try to resolve an issue on their own, but most businesses lack a self-service option or a knowledge base.
doesn’t fit all
A simple email doesn’t make the cut anymore. Consumers say offering multiple communication options is now a part of a good customer experience.
Two sides of the
Gathering the right data to check if your strategy can prove an uphill task and sifting through immense piles of information can soon turn into a needle-in-a-haystack situation.
Boost transparency by giving customers insights into pending cases and closed requests. Provide customers with a robust knowledge base to further enhance self-service.
Customers are spoiled for choices with a multitude of channels to reach agents. Easily organize requests from chat, email, apps, web, social media or phone calls and connect customers to front, middle and back-end teams.
AI-powered chatbots quickly adopt the business’ language to provide customers with solutions at lightning speed.
Revamp case management by empowering agents with quick access to all the information they need. Easily identify high-priority tasks and use streamlined workflows to quickly resolve issues to avoid SLA violations.
Make informed decisions with data-driven insights, packaged as handy reports. Uncover and anticipate trends to prioritize resources and handle spikes in orders and requests with ease.
Our California-headquartered client is a leading provider of end-to-end IT services and solutions for Global 1000 companies. Helpdesk inefficiency caused bottlenecks in the client’s business operations.
A personalized ServiceNow CSM support portal with improved user interface.
30% drop in operational costs and resolution time
20,000+ end users handled successfully
Minimal manual efforts with a dedicated customer support environment
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Aspire Systems is a global technology services firm and a trusted technology partner for its customers. The company provides an array of services including enterprise integration, digital services, software engineering, testing and infrastructure support for enterprises across industries. The company currently has more than 4,000 employees and 150+ customers worldwide. Aspire Systems is located across the globe including the USA, Mexico, UK, India, Singapore, Middle East, Asia-Pacific, and Europe. For the twelfth time in a row, Aspire Systems has been selected as one of India’s ‘Best Companies to Work For’ by the Great Place to Work® Institute, in partnership with The Economic Times.