Five-Star Customer Service with ServiceNow CSM

Managing surplus customer service requests from multiple disparate engagement channels is made simple with ServiceNow Customer Service Management (CSM). Slash operational costs and improve customer satisfaction levels with efficient request management and refined customer service delivery.

Why does your business need ServiceNow CSM?

With ServiceNow customer service management, you can now connect and couple various applications under one roof. You can let your customer:

Drive actions on their product experience
Reduce ticket volume and calls with ML
Assign, monitor and track all cases and issues
Automate your solutions

Why Aspire for ServiceNow CSM?

Aspire’s ServiceNow CSM experts will assist you in resolving complex customer issues quickly, enhancing your customer engagement level through automated bots, and in predicting customer trends to deliver pro-active service. Our curated solutions will help you to:

Create a strong support spot where you can serve your customers seamlessly
Improve productivity with effective support system
Increase self-service and revenue while elevating customer experience

Best of Our ServiceNow CSM Solutions

End-to-end customer service:

We help you with real-time solutions to bring about visibility and efficiency by obtaining assistance from various entities for better customer relationship

Custom-made services:

We increase business capabilities by catering to a wide range of consumers’ needs via ServiceNow’s self-service portals' virtual assistant like the chatbox.

Driving improvements:

We constantly improve customer satisfaction with solutions based on real-time visibility of the operations and its management of your system.

Our ServiceNow CSM Expertise

Field Service Management

Manage specific location-centric tasks based on technician availability, skills and inventory
Ensure safety of all customer and workers
Deliver outstanding customer satisfaction

Case and Major Issue Management

Identify, provide information, and resolve customer issues affecting multiple customers

Omni-channel Engagement

Give multiple contact option to customers by integration across web, e-mail, chat and social media

Customer Testimonial

"Aspire started working with us as a ServiceNow development partner, and helped us expand ServiceNow into multiple functions of our organization. Some of the critical values added by Aspire include creating different custom applications, expanding HR and Finance case management, making regulatory enhancements, enhancing the user experience of the system, and so on. Overall, Aspire has offered us best levels of support and expertise on solution definition, application development, and ServiceNow administration."

Director IT Services

Leading Global Food Manufacturing Company

ServiceNow CSM