ServiceNow ITSM | ServiceNow IT Service Management Solutions
ServiceNow Customer Service Management
Managing a number of customer service requests from multiple disparate engagement channels is challenging. Inefficient management of such requests can result in increased operational costs, and more importantly, reduced customer satisfaction levels. ServiceNow Customer Service Management (CSM) refines the way you deliver your customer service solutions. It extends the capabilities of the conventional customer services and allows you to be pro-active in your end-to-end customer service approach, thus making the customer service a team sport.
Why Aspire for ServiceNow CSM?
Aspire’s ServiceNow CSM experts will assist you in resolving complex customer issues quickly, enhancing your customer engagement level through automated bots, and in predicting customer trends to deliver pro-active service.
We have proven expertise in the following ServiceNow CSM applications:
Commitment from the management and the individual who was working on the project both were good. The entire team was switched ON right from the first discussion till date. The support from the management was the key factor.
Field Service Management
Manage specific location-centric tasks based on technician availability, skills and inventory
Case and Major Issue Management
Identify, provide information, and resolve customer issues affecting multiple customers
Give multiple contact option to customers by integration across web, e-mail, chat and social media
Leverage Machine Learning to smartly categorize and assign issues to enhance agent productivity
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"With Aspire, we felt very well guided through the whole project and received immediate response and assistance from our SPOC that ensured smooth delivery of the project. Aspire Systems was able to deliver new ITSM solutions well in time."
"Aspire started working with us as a ServiceNow development partner, and helped us expand ServiceNow into multiple functions of our organization. Some of the critical values added by Aspire include creating different custom applications, expanding HR and Finance case management, making regulatory enhancements, enhancing the user experience of the system, and so on. Overall, Aspire has offered us best levels of support and expertise on solution definition, application development, and ServiceNow administration."
“Good guidance by Aspire Project Manager (Clara Abraham) and development resource assigned by Aspire (Srijanani Mohan) had good technical skills as well as business acumen.”
“Truly, a great experience and knowledge showcased. ASPIRE team has evolved in many aspects strengthening Due diligence and delivery skills. Great Experience working with them on mobile implementation project.”
“Commitment from the management and the individual who was working on the project both were good. The entire team was switched ON right from the first discussion till date. The support from the management was the key factor”
"Good project management, having a person who acts as the link between the fully technical team and the business requesters. Clear sharing of potential issues and possible work-around"