Oracle retail managed services

Start focusing on your business than how your IT systems and processes are working.
We provide World-class support services focused on

24x7 Reliable Support

Business Continuity

Timely Health Checks

Unceasing Improvement

IT Resource Outsourcing

24X7 Managed Services Model

We believe in driving the Managed Services Model on three key objectives; smart integration and alignment, continuous improvement in service orientation and uncompromising quality focus.

Key Highlights

Environment Management

Production and test environment management
Periodic cloning of data in test
Yearly data reconciliation
Backup and recovery management

Incident Management

Issue ownership - End-to-End
Single point of accountability
First time right
Shift-based delivery model

Continuous Improvement

Reduce number of tickets
Shift Left Strategy
Knowledge Management
User enablement

Problem Management

Fix root cause of the issues
Process based problem backlog & prioritization
Trend analysis | 80:20 rule

SLA / KPI based reporting

Response & Resolution time SLAs
KPIs for continuous review
3-Layer governance mechanism
SLA dashboards

Proactive Monitoring

Nightly batch monitoring
Database & infrastructure monitoring
Daily/weekly Health checks
Create monitoring dashboards

Oracle Retail Solutions

Aspire Systems is proud to be the only Oracle Retail Gold partner, who can integrate and align to the changing aspects of Oracle Retail Solutions. We cover End-to-end retail offerings like:

Oracle Retail Merchandising

Oracle Retail Merchandising System (RMS)

Oracle Retail Price Management (RPM)

Oracle Retail Sales Audit (ReSA)

Oracle Retail Allocation

Oracle Retail Invoice Matching (ReIM)

Oracle Retail Trade Management

Oracle Retail Integration Bus (RIB)

Oracle Retail Merchandise Financial Planning (MFP)

Oracle Retail Omnichannel

Oracle Retail Xstore Point-of-Service (MICROS Xstore POS)

Oracle Retail XBRi Loss Prevention (MICROS XBRi)

Oracle Retail Store Inventory Management (SIM)

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Insights Cloud Service

Oracle Retail Order Broker (MICROS Retail Locate)

Oracle Retail Market Basket Insights Cloud Service

Oracle Retail Supply Chain

Oracle Retail Demand Forecasting (RDF)

Replenishment Optimization (RO)

Advanced Inventory Planning (AIP)

Warehouse Management System (WMS)

Oracle Fusion SCM (Oracle SCM Cloud)

Oracle Retail Planning & Optimisation

Assortment Planning (AP)

Category Management (CM)

Item Planning (IP)

Markdown Optimization (MDO)

Macro Space Optimization (MSM)

Regular Price Optimization (RPO)

Size Profile Optimization (SPO)

Support Plans

You choose what is required for your organization and we are always there to guide and customize the offerings best-suited to your business line for smooth day-to-day functioning.

SERVICE LIST	SERVICE CATEGORY	L1	L2	L3
Corrective Maintenance - including Emergency repairs of critical showstopper issues	Incident and Problem Management
Bug fixes (including SR follow-up with Oracle)	Incident and Problem Management
Root Cause Analysis	Incident and Problem Management
Issue status updates in Ticketing System	Incident and Problem Management
Weekly/Monthly Status Reporting	Incident and Problem Management
Knowledge Management	Incident and Problem Management
Application monitoring (Health Check)	Preventive Maintenance
Proactive monitoring tools	Preventive Maintenance
Solutions to RCA	Preventive Maintenance
Periodic database administration and patching (DBA)	Preventive Maintenance
SOP, Adhoc training guides, Issue resolution documents	Knowledge Base
Minor patches not including upgrades	Regression Testing for Application Patches
Flash sales, pre-releases	Support for Special Retail Events