Managed Services

Optimize the acceleration of extracting the Data - Right Information - Smart Business Insights - Timely Recommendation

24x7 Reliable Support

Business Continuity

Timely Health Checks

Unceasing Improvement

Aspire's Support Approach

We believe in giving focused assistance which is driven by three key lines of smart integration and alignment, improved service orientation and above all increased quality focus.

Managed Analytics Services - Support Plans

You choose what is required for your organization and we are always there to guide and customize the offerings best-suited to your business line for smooth day-to-day functioning.

Support Activities	Basic	Standard	Professional	Dedicated
Support Mode	Incident Based	Incident Based	Incident Based	Incident Based / On Demand
Support Levels	L1, L2, L3
L1 & L2 Support Timings	8 X 5	16 X 5	24 X 7
Monthly Hours of Support	100 Hours	160 Hours	360 Hours	Can be Customized to meet UCB Needs
L1 & L2 - Offshore	60	120	160
L3 - Offshore	40	40	40
Onsite Dedicated (L3)			160
Staffing Plan
Onsite at UCB	No Onsite Support		Dedicated - 1
Aspire Offshore Center	Shared Model	Shared Model	Shared Model
Support Hours
L1 and L2	8 am - 4 pm CET	8 am - 12 am CET	24 Hours CET
L3	8 am - 4 pm CET
Support Type	Monitoring, Incident Fixes, Enhancements
Support Collaboration	Email / Online Issue Management Tools / Phone
Annual Cost of Support

Success Stories

CASE STUDY

Faster Batch Processing with Apache Spark for Investment Management Software Provider

CASE STUDY

Development of Hadoop Test Automation Framework for a Fortune 500 US Retailer

CASE STUDY

40% Resource saving with real time fleet tracking for logistics solution provider

Ultra-responsive support 24/7/365 - Defines your customer experience.

Aspire's Support Approach

Managed Analytics Services - Support Plans

Success Stories