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Top Challenges during Customer Onboarding

paper-based

Paper based and inefficient
process

prolonged-documentation

Prolonged documentation
requests

Transperancy-application

Lack of transparency in the application process

personalized-product-service

Improper assessment & personalized of product/service

omni-present

Inability to be
omni-present

guidence-assistance

Inadequate guidance and
assistance

Temenos Customer Onboarding &
Origination Solution

Your digital customers will like to open a bank account with you while at the train station, at the mall or even at your bank's kiosk. A digital onboarding process, with key elements being automated is critical to drive new revenue for banks. By adopting Temenos customer onboarding solution that is omni-channel and instant, banks can walk to the winning side of digital transformation by simply providing easier access to opening a plethora of services.

With just 4 simple steps in the digital world, the onboarding process can be completed within 5 minutes

1. Select Product

Allow customers to answer a few questions and enjoy recommendations. Help customers make informed decisions with intuitive visuals to understand comparison charts.

product-selection
2. Upload Digital Identity

To confirm identity, customers will have to upload their photo ID such as driver's license or passport along with a selfie. For an additional security step, photo ID and selfie is digitally linked to ensure no one else can open an account with these documents.

upload-identity
3. Verify Information

Fields such as name, date of birth and address in the application will get auto populated. Customers can review and digitally sign their application.

verify-info
4. Fund New Account

Allow customers to transfer funds from another bank account or electronic cheque capture or debit/credit card to fund their choice of product followed by setting a user id and password for instant access to their accounts.

Funds
open-bank-accounts-within-a-minute

Enable customers to open an account within minutes

Temenos Customer Onboarding & Origination Solution Helps

Reduce-cost
Reduce customer acquisition costs and curb attrition rates
minimize-distribution
Minimize disruption to your ongoing business operations
accelerator
Quicken average onboarding time
reduce-cost
Empower user self-service, reducing customer abandonment
save-time
Save time and money and minimize digitization risks
omnichannel
Enable omni-channel onboarding experiences

Success Stories

Aspire's Integrated Temenos Member Lifecycle Management Portal Powers Canada's Largest Credit Union's CX

Integrated Customer Onboarding :
What’s holding the Incumbent
Banks Back?

What are the major friction points in Customer Onboarding & Origination
for Banks?

About Aspire's Temenos Centre of Excellence

Aspire Systems is a digital banking implementation partner for Temenos. With an average of one go live every month, in the last 2 years; Aspire is a proud winner of the Regional Partner of the Year, 2018. Digital solutions are frequently bred and harnessed from Aspire's Temenos Innovation lab. Using the TemenosUXP platform for every day multi-utility functions, banks, insurance firms and other financial institutions have an added advantage of providing long lasting superior customer experiences. Aspire helps you stay ahead of market competitions in the long run by incorporating additional features; plug n plays and accelerators that TemenosUXP can offer from time to time.

Service Highlights

Expert-consultation

Expert
Consultation

Maintenance & Support

Maintenance & Support

omnichannel-solution

Omnichannel Solution

digital-engagement

Digital
Engagement

core-banking

Core
Banking

Explore our Service & Solutions