Insurers today, are at the crossroads of adopting agile workflows and AI driven business solutions for improving the operational efficiency in Managed Services. A Legacy system reduces \u00a0productivity of the helpdesk teams, increases redundant tickets and eventually leads to higher costs. Morever, with the necessity \u00a0to frequently upgrade the IT systems, Insurance companies aim to adopt Artificial Intelligence as the backbone of Service Ticket Workflow management and provide domain specific customization for an enhanced experience. Cognitive Managed Services aims to deliver this.<\/p>\n
Insurers face challenges like manual processes\u00a0and complex ticket workflows that stops them\u00a0from adopting\u00a0new\u00a0software\u00a0for\u00a0managing and processing claims.\u00a0They are also keen on delivering\u00a0top-notch customer service through an\u00a0end-to-end streamlined service with fully functional IT system.\u00a0So, one\u00a0just\u00a0cannot let the chips fall to\u00a0redundant tickets\u00a0and\u00a0inefficient Service Ticket Workflows. Service Ticket Workflow plays a vital role in\u00a0the\u00a0ticketing\u00a0journey in an IT system, as an efficient workflow helps in faster resolution of tickets.<\/p>\n
Here, we need to understand the important stakeholders of a typical Service Ticket Workflow. The\u00a0helpdesk professional\u00a0to whom the\u00a0ticket\u00a0is assigned,\u00a0the client who has created the ticket and any other third-party member who gives additional information on the ticket.\u00a0Cognitive Managed Services assigns a ticket based on ticket priority and ensures faster resolution.<\/p>\n
It also ensures that there\u00a0is\u00a0no ticket redundancy.\u00a0The AI\/ML engine runs in such a way that it categorizes the ticket based on the history. For instance, if the ticket is about a hardware issue, it automates the process flow and assigns\u00a0it to\u00a0a hardware group. Furthermore, the ticket\u00a0creator\u00a0gets information about the progress of the\u00a0ticket through real time dashboards and tracking.<\/p>\n
For Insurers who are existing users of platforms like Guidewire are the greatest benefiters of Cognitive Managed Services. The end-to-end Guidewire Managed services helps in ticket workflow automation and improves productivity of helpdesk teams. AI driven Guidewire Managed Services assures the SLAs are mutually agreed. Further, this helps in carrying out Day-to-Day tasks seamlessly.<\/p>\n
Aspire Systems has collaborated with Guidewire\u00a0to\u00a0provide\u00a0AI-driven\u00a0application management services\u00a0and capitalized\u00a0on\u00a0its\u00a0insurance domain expertise\u00a0to deliver excellence for P&C and Life insurers.\u00a0Our partnerships with some\u00a0of the\u00a0leading Life and P&C insurers<\/a> and our rich domain experience with Guidewire application management services has helped enterprises save more than 40% of the total costs with respect to implementation of Guidewire insurance suite<\/a>.<\/p>\n Gain 40% cost savings in your\u00a0Insurance\u00a0business with Cognitive Managed Services \u2013\u00a0Download Whitepaper<\/a><\/p>\n