{"id":19240,"date":"2022-05-19T17:00:00","date_gmt":"2022-05-19T11:30:00","guid":{"rendered":"https:\/\/blog.aspiresys.com\/?p=19240"},"modified":"2025-05-05T13:43:51","modified_gmt":"2025-05-05T13:43:51","slug":"guidewire-insurers-to-leverage-cognitive-application-management-services","status":"publish","type":"post","link":"https:\/\/www.aspiresys.com\/blog\/insurance\/guidewire\/guidewire-insurers-to-leverage-cognitive-application-management-services\/","title":{"rendered":"It\u2019s time for insurers with Guidewire to leverage Cognitive AMS"},"content":{"rendered":"

As far as the IT landscape is concerned, managing key applications brings along an element of harmony within the organization. Organizations are committed to improving operational efficiencies and strive hard to reduce costs while meeting customer demands in terms of speed and offering 24\/7 support. In our previous blog post, we took you through the ramifications of conventional application management services. Regardless of the industry our organization belongs to, traditional AMS shouldn\u2019t be in your scheme of things if you want to enhance your application support big time. If you are a Life and P&C Insurer, application support becomes paramount when real time, accurate data accumulated around the clock can make all the difference in the world to a loyal customer.<\/span>\u00a0<\/span><\/p>\n

Cognitive Application Management Services (AMS): What\u2019s New?<\/span><\/b>\u00a0<\/span><\/h2>\n

As discussed in our previous blog, conventional AMS misses out on several key issues such as high-ticket velocity, lower helpdesk productivity, sub standard L1 and L2 support, and incurring high costs towards the end. Moreover, there are frequent recurring issues that demand the workforce to be available 24\/7 to address and fix those tickets.<\/span>\u00a0<\/span><\/p>\n

With the introduction of cognitive abilities, AI is perfectly suited for insurers to tackle high volumes of service requests and application support that storm into the insurers\u2019 inboxes every day. With advancements in natural language processing (NLP) and machine learning (ML) techniques, insurers can take a back seat and allow AI solutions to decipher the conversational styles of emails.<\/span>\u00a0<\/span><\/p>\n

While insurers receive service requests in various formats, AI solutions can manage those requests and curb the time spent by operational teams on reviewing, processing, and responding to them. Cognitive AMS allows insurers to address the challenge that are scalable and cost-effective, while they focus on value-added operations to help customers.<\/span>\u00a0<\/span><\/p>\n

So, this is how cognitive solution works: The NLP engine retrieves messages from the mailboxes and deploys OCR (optical character recognition) to read those messages. The NLP engine further identifies the intent of the service request and engages in an exception-handling mechanism in case the service request is too difficult to interpret.<\/span>\u00a0<\/span><\/p>\n

What do insurers need?<\/span><\/b>\u00a0<\/span><\/h2>\n

In order to ensure your IT division is complementing your business, organizations such as yours must work in harmony to ensure:<\/span>\u00a0<\/span><\/p>\n