Our application management service (AMS) provides a wide variety of AI driven application services, processes for maintaining, enhancing and managing custom applications, packaged applications or network-delivered applications. Enterprises get high volume of tickets from their IT helpdesk, our AI driven solution targets these high-volume tickets, ensure you a smooth L1 and L2 operations and leading to cost savings.
A traditional AMS throws light on solutions which are isolated and typically focused on technology, break-fix and maintenance. As continuous improvements are a challenge in a traditional AMS, working with legacy systems becomes a tiring process and tedious to provide support for such systems.
High load of tickets reduces the productivity
Additional pressure on the IT helpdesk staff
Repetitive or high velocity tickets lead to chaotic L1 and L2 support
High FTEs for the employees
Cost overrun and delay in delivery
Our AMS is disruptive in delivering solutions for the entire application lifecycle. The AI/ML drives our AMS and is effective in targeting the high frequency tickets and reducing the number of FTEs. Our exclusive services provide end-to-end support that include application support, performance management, report development and system/database administration.
Application performance management helps you enhance your application performance and provide continuous support through our AI driven solutions. Increase in performance of your applications means you are sailing in the tail winds and will lead you to saving of cost up to 42%.
With AI driven AMS, your ticket resolution time will come down by 33% and gives a multiplier effect to your business. We have been effective in resolving issues related to performances of external services, monitoring of transaction metrics and performances issues related to API and middleware at all three levels of support. (L1, L2 and L3)