Location: Iselin, NJ / Oak Brook, IL / Irving, TX / San Jose, CA / Irvine, CA
Work Mode: Hybrid
Role Overview:
We are looking for a Retail Lead with 8+ years of IT experience and strong hands-on experience in Oracle Retail MFCS to lead L2/L3 production support for retail merchandising applications. The role will be responsible for managing production incidents, ITSM processes, integrations, batch jobs, data issues, releases, and application enhancements while ensuring SLA compliance and operational stability. The candidate will work closely with business stakeholders, Oracle Support, vendors, and internal teams, while also mentoring the support team and driving continuous improvement.
Key Responsibilities:
- Retail Lead with 8+ years of IT experience with 5+ years in Oracle Retail applications support.
- Lead L2/L3 production support for Oracle Retail MFCS and related merchandising applications.
- Provide functional and technical support for Merchandising, Inventory, Purchase Orders, Suppliers, Stock Ledger, and Retail Operations.
- Manage and resolve production incidents, service requests, and problem tickets within SLA targets.
- Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA.
- Oracle Retail Cloud support experience.
- Drive Major Incident Management (MIM), Root Cause Analysis (RCA), and preventive action planning.
- Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management.
- Review, estimate, and coordinate Change Requests (CRs) and application enhancements.
- Monitor and troubleshoot batch jobs, integrations, interfaces, APIs, and data issues.
- Perform data analysis, reconciliation, and support activities using Oracle SQL and PL/SQL.
- Coordinate with business users, Oracle Support, and third-party vendors for issue resolution and service improvements.
- Lead deployment, release validation, and post-production support activities.
- Track support KPIs, SLA compliance, service metrics, and governance reporting.
- Mentor support team members and drive knowledge management and operational excellence initiatives.
- Identify automation and continuous improvement opportunities to enhance application stability and support efficiency.
Required Skills:
- Strong hands-on experience with Oracle Retail MFCS (Mandatory).
- Good understanding of retail merchandising and inventory management processes.
- Strong Oracle SQL and PL/SQL skills.
- Good Understanding on Retail Integration systems.
- Experience supporting integrations, APIs, batch processing, and interface troubleshooting.
- Hands-on experience with ServiceNow or similar ITSM tools.
- Experience managing ITIL-based support operations and support governance.
- Excellent stakeholder management, customer communication, and team leadership skills.
- Prior experience supporting large retail customers in a managed services/support environment.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, trainic licensure and certifications, and other business and organizational needs. The salary range displays the minimum and maximum targets for this position across all US locations and has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. A reasonable estimate of the current salary range for this position is $120,000 to $130,000. Please note that the salary range posted reflects the base salary only and does not include benefits, or variable bonus programs. Final compensation decisions will depend on the unique facts and circumstances of each candidate. Aspire offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical / Life Insurance
- Paid holidays
- FSA & HSA
- Commuter Benefits
- 401(k) plan and contributions
- Aspire’s Reward& Recognition program
About Aspire Systems
Aspire Systems is a global technology services firm serving as a trusted technology partner for more than 275 customers across the globe. Founded in 1996, Aspire Systems helps leading enterprises engineer the future through its deep technology and domain expertise in Software & Technology, Banking, Insurance, Retail, and Public Sector. AI-first IP, platforms, and domain expertise power Aspire System's advanced technology services.
Aspire’s core philosophy of ‘Attention. Always.’ communicates its belief in lavishing care and attention to its employees, customers, and society. The company currently has over 4000 employees globally and is CMMI Level 3 certified. It operates across North America, LATAM, Europe, Middle East, and Asia Pacific.
As an employer, Aspire Systems has been recognized 12 times in a row as one of the Top 100 ‘Best Companies to Work For’ by the Great Place to Work® Institute. To know more about Aspire Systems, visit https://www.aspiresys.com/
Who We Are
Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.
Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.
Why Join Aspire Systems
Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.
We foster innovation, value diverse perspectives, and enable continuous learning and career growth — guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.
Learn more about Life at Aspire: https://www.aspiresys.com/careers/life-at-aspire
Our Commitment to Diversity & Inclusion
At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.
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Disclaimer
The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time