Experience:
15+ years in Banking IT Services with at least 8 years in post–go-live support leadership role, including hands-on experience with Temenos SaaS
Job Summary:
Aspire Systems is seeking a seasoned Application Support Head to lead post–go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environments—particularly on Temenos SaaS—and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services
Required Skills & Experience:
- Minimum 8 years of post–go-live support experience in banking applications (preferably in leadership role)
- Hands-on experience in supporting Temenos SaaS environments is essential
- Strong expertise in Temenos Transact and/or Infinity platforms in live operations
- Familiarity with SaaS deployment lifecycle
- Excellent understanding of banking operations, regulatory compliance, and audit readiness
- Proven ability to manage support operations with data privacy and GDPR compliance
- Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy)
- Skilled in incident, problem, and change management aligned to ITIL practices
- Strong communication, customer handling, and crisis resolution skills
- Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus
Education:
- Bachelor’s degree in Engineering, Computer Science, or a related discipline
- ITIL certification is required
- Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage
Reporting Line:
Reports to: Global Head of Temenos Implementations
Why Aspire Systems?
Be a pivotal part of our global banking support practice—trusted by top-tier banks for production excellence and regulatory integrity. You’ll lead the charge in delivering a reliable, secure, and compliant post–go-live experience in today’s cloud-first core banking landscape.
Required Skills & Experience:
- Minimum 8 years of post–go-live support experience in banking applications (preferably in leadership role)
- Hands-on experience in supporting Temenos SaaS environments is essential
- Strong expertise in Temenos Transact and/or Infinity platforms in live operations
- Familiarity with SaaS deployment lifecycle
- Excellent understanding of banking operations, regulatory compliance, and audit readiness
- Proven ability to manage support operations with data privacy and GDPR compliance
- Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy)
- Skilled in incident, problem, and change management aligned to ITIL practices
- Strong communication, customer handling, and crisis resolution skills
- Experience supporting clients in regulated markets (EU, UK, Singapore, India, NAmerica) is a plus